Repair

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Expert Repair & Maintenance

Red Cloud's team of experienced and professional repair technicians repair all models of portable and mobile two-way radios, pagers, repeaters and all other fixed radio equipment.
 
We offer affordable flat-rate repair services, or long-term maintenance agreements to manage your costs and keep you communicating clearly. Pick up and delivery available upon request.
 
 

Radio Repair & Maintenance:

  • 90-Day Guarantee on all Repairs
  • Free Estimates
  • Base Stations
  • Rental Radios, Programmed to Match Your Frequencies, Available to Minimize Your Down-Time

Repeater Repair & Maintenance:

  • On-Site or In-House
  • Repeater Repairs Given Top Priorityg
  • Rental Repeaters, Programmed to Match Your Frequencies, Available to Minimize Your Down-Time

Field Service:

  • Emergency Diagnosis and Repair of Your Systeme
  • On-Site Services (Programming, PM, System Design)
 

Programming:

  • Free Lifetime Programming for Radios Purchased from Red Cloud
  • On-Site Programming
  • In-House Programming

Fleet Preventative Maintenance:

  • Ensure Good Communications with a Full Preventative Maintenance of Your Entire Fleet
  • Call for a Quote: 888-855-5353

Service Maintenance Contracts:

  • A Monthly Flat-Rate Covers All Your Repairs

Repairs Case Study:

Problem: A local construction company had a problem with their radio repair company. They had to ship their radios to a repair facility out of the area. There was no acknowledgement of receipt of equipment, no commitment of turnaround time, and long waits without any communications on when equipment would be returned. Once they were returned, they were in poor cosmetic condition and sometimes the original problem wasn't fixed. They then had to call the service department, go over the problem again, and re-ship the equipment. They were quite unhappy with the amount of time and manpower required to track each repair to be sure it was completed.

Red Cloud Solution: Red Cloud offered repair service, with our local technicians. We provided pickup and delivery service in addition to trackable shipping options. We assigned a Red Cloud representative as the customer's local point of contact, so any questions could be quickly handled by an individual with first-hand knowledge of the issue. Each radio is tested before return, assuring that repairs are completed properly. A packing slip with serial numbers and work performed is delivered with each radio returned to the originator by their local Red Cloud representative.

Results: The company chose to eliminate the shipping and tracking process. They now place a call to their Red Cloud Representative, and the equipment is picked up promptly. At pickup, the local Red Cloud representative provides triage on the radio, and a turnaround time estimate is given to the customer, along with an estimated cost. Now they know when to expect their equipment to be returned, repairs are completed properly, and they have a local point of contact if they have any questions or special needs.

Motorola Radio Solutions:

Two Way Radio Business

 

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Two Way Radio Trucking

 

Two Way Radio Construction